COMPANY INTRODUCTION
Địa điểm: Nước Ngoài; Khác; Hà Nội; Hồ Chí Minh; Đà Nẵng; Huế - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...); E-commerce, Thương Mại Điện Tử, Bán Hàng Online; Marketing, Nghiên Cứu Thị Trường, Sự Kiện, Quảng cáo, Truyền Thông, Thiết Kế Đồ Hoạ - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
BSS Group is a leading eCommerce ecosystem and the top full-service development agency in Vietnam. Since 2012, we have become a trusted partner for global online merchants, delivering 1468+ successful projects for 100,000+ satisfied B2B, B2C, and B2B2C clients.
We provide a wide range of end-to-end technology solutions on multiple platforms-including Magento, Shopify Plus, BigCommerce, and Shopware-to match the unique needs of every business worldwide.
Driven by our FIRE spirit, we empower brands across every stage of their digital commerce journey through our specialized platforms:
BSS Commerce: Full-service eCommerce agency and technology solutions
Magestore: Magento-powered POS and retail management systems
SimiCart: Progressive Web Apps (PWA) and mobile commerce solutions
Omni Themes: Premium eCommerce themes and storefront design
On Tap: Specialized commerce solutions and consulting
Together, we form a complete ecosystem that transforms digital commerce for global brands.
Fanpage: [protected info]
LinkedIn: [protected info]
YouTube: [protected info]
Customer Support Online Part-time
Địa điểm: Nước Ngoài; Khác; Hà Nội; Hồ Chí Minh; Đà Nẵng; Huế - Tính chất công việc: Online; Bán thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng
JOB DESCRIPTION
Provide timely support to international customers on how to set up and use our Shopify apps effectively.
Troubleshoot and resolve issues encountered during app usage.
Collaborate closely with internal teams to ensure efficient issue resolution.
Provide timely updates on case progress and ensure smooth communication with customers.
Take on additional assigned tasks (if any)
REQUIREMENTS
Working hours (UTC+7): Regular shift (Remote): 00:00 AM - 4:00 AM, Tuesday to Saturday (Start after training is completed).
Proficient in English, equivalent to IELTS 6.5 or higher.
Basic knowledge of HTML/CSS is required.
Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
Strong skills in communication, time management, and self-management.
BENEFITS
Salary: 60,000 VND/hour
Work 100% remotely
Gain hands-on experience with global e-commerce tools and platforms.
Enhance your English and communication skills through daily interaction with foreign clients.
Work in a young, supportive, and growth-focused team culture.
Access regular training sessions and a knowledge-rich environment.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/12/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW