ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.
As the Fulfillment Team Lead, you will own Crossian's fulfillment operations end-to-end - inventory management, 3PL warehouse operations in China, and cross-border logistics delivering parcels from China to US customers across our D2C business and marketplace channels (Amazon, Walmart). You will keep inventory lean while strengthening fulfillment capability, ensure on-time delivery at optimal cost, expand our fulfillment channels and markets, and act as Business Owner for fulfillment-related features of our SCM system.
WHAT YOU WILL DO
1/ Inventory Management
- Own inventory health across the network: develop and execute inventory strategies that minimize inventory surplus (overstock, aging, holding costs) while strengthening fulfillment capability and stock availability.
- Set and monitor inventory KPIs (aging, surplus/slow-moving ratio) and drive actions from the insights.
- Co-own replenishment planning with the Production Team Lead to keep stock levels aligned with demand.
2/ Fulfillment & Logistics Operations
- Manage 3PL warehouse operations in China: inbound, storage, outbound, and warehouse performance/SLA management.
- Manage cross-border logistics partners for China-to-US parcel shipping; ensure on-time delivery performance at optimal shipping cost.
- Monitor and resolve fulfillment issues end-to-end with internal teams, 3PLs, and carriers.
3/ Channel & Market Expansion
- Expand fulfillment capability to new channels: build and operate fulfillment for marketplace channels (Amazon, Walmart), meeting each platform's fulfillment and inventory placement requirements.
- Evaluate and develop fulfillment solutions for new markets and shipping lanes, applying international logistics knowledge (customs, compliance, carrier networks, last-mile options).
4/ Profit Optimization
- Optimize fulfillment cost per order (warehousing, last-mile, packaging) without compromising delivery performance.
- Lead Risk and Loss (RAL) mitigation initiatives across the fulfillment chain (lost parcels, delays, inventory discrepancies, surplus write-offs).
5/ System Development (as Business Owner)
- Act as Business Owner for fulfillment-related SCM system features.
- Collaborate with Product and Tech teams to define requirements, validate solutions, and drive adoption.
6/ Team Leadership & Growth
Manage, mentor, and grow the fulfillment team; drive recruitment and development paths.
7/ Process Optimization
Identify inefficiencies in fulfillment workflows and lead continuous improvement projects.

WHAT ARE WE LOOKING FOR
- Solid knowledge of international logistics: cross-border shipping, customs & trade compliance, carrier networks, and last-mile delivery.
- Proven ability to expand fulfillment channels and markets (D2C, marketplaces such as Amazon/Walmart, new geographies).
- Strong planning capability: inventory & replenishment planning, capacity planning, and execution follow-through.
- Data analytics & visualization skills (Excel/Sheets, BI tools); data-driven decision-making mindset.
- Experience in fulfillment, logistics, or warehouse operations - cross-border e-commerce logistics is a strong plus.
- Project management skills (planning, execution, follow-up).
- Experience working with software development as Business Owner / Product Owner / PM (competitive advantage).
- Strong leadership & people management capabilities.
- Excellent communication, problem-solving, and collaboration skills.
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
- Total Compensation Package: USD 30,000 - USD 50,000 per year depending on what you bring to the table.
- Guaranteed 13th month salary
- Full salary & social insurance package during probation
- 15 days of paid annual leave
- Global health insurance package for yourself
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- General company T&D Program
- Other benefits in accordance to Company's Policy and Vietnam Labor Laws