About the job Moderation QA
Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full-time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.
Responsibility
Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.
Maintain accurate records of reported content for tracking and compliance purposes.
Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.

Good English communication skills since this is a client-facing role.
French proficiency will be a plus, but not a requirement.
Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
Having content-moderation-related skills is a must;
Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
Be detail-oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.